Service standards for street cleansing

Jet washing in city centreWhat do we do?

Our Streetscene Team maintains all land open to the public which includes public open spaces, parks, gardens, play areas, car parks, etc.  Keeping these areas clean and litter free creates an attractive environment for residents, businesses and visitors, where people can feel safe and happy to live.

We also clear all the highway that the council maintains including roads, footways, alleyways, public rights of way, bridleways, RUPPs (Roads Used as Public Paths), BOATs (Byways Open to All Traffic) and Restricted Byways.

We can only work on land that is under the Council’s responsibility, we are not able to respond to queries or complaints on private land.

Where?

High footfall areas

Chester city centre

Monday to Sunday (including Bank Holidays) – to maintain a Grade A standard (you see photos of our standards at the bottom of this page) on for litter, detritus, graffiti and fly posting between 8.30am and 8pm.

Local retail areas – Urban + Rural

Monday to Sunday (including Bank Holidays) – Cleanse daily to achieve a Grade A standard for litter, detritus, graffiti and fly posting at a time to have maximum effect.

Other high footfall areas

These can include areas around schools and colleges during term time, play areas (particularly during school holidays), transport hubs, park and ride, tourist areas, etc. Monday to Sunday including Bank Holidays (where relevant) – Cleanse daily to achieve a Grade A standard for litter, detritus, graffiti and fly posting at a time to have maximum effect.

 Business and industrial areas

  • Cleanse to achieve a Grade A standard for litter, detritus, graffiti and fly posting.

Residential

  • Cleanse to achieve a Grade A standard for litter, detritus, graffiti and fly posting

Rural roads

  • Cleanse to achieve a Grade A standard for litter, detritus, graffiti and fly posting

Bins

  • Emptying – to be scheduled to ensure that bins do not overflow. (Monitoring of fill is undertaken to assess position and size of bin – to reduce unnecessary trips to empty bins).
  • Cleaning of outside and liner including disinfectant
  • litter and recycle bins in city, town centre and local retail areas – quarterly
  • all other litter and recycling bins annually
  • dog bins quarterly

Seasonal and occasional cleansing

Leaf and blossom fall – allowance in resource plans for additional resources to ensure that affected streets are maintained at the cleanliness level achieved during the rest of the year.

Tourist areas – some areas otherwise classed will be brought into high footfall areas due to tourism at certain times of the year and will require more frequent cleansing to achieve the required cleanliness level.

Events – additional cleansing resources should be provided in and around events  to ensure that the standard does not drop below Grade B during the event and that it is brought back to a Grade A standard before 9am the following day.

Response times

The following response times apply (apart from where working day is specified, these response targets apply 24/7 including public holidays):

Abandoned vehicles – will be investigated by the end of the next working day

Business waste compliance – will be investigated by the end of the next working day

Racist or abusive graffiti – will be removed or obliterated within 24 hours

Fly-posting – will be investigated and removed  within 2 working days

Fly-tipping – will be investigated by the end of the next working day and cleared within 2 working days following completion of any investigation

Nuisance vehicles – will be investigated within two working days

Dead animals – will be removed from relevant land within 24 hours

Sharps/drug-related litter – will be removed within 4 hours

Dog fouling – will be removed within 24 hours

Overflowing bins – will be investigated by the end of the next working day

Damaged street furniture – will be investigated by the end of the next working day

Litter/detritus – will be responded to according to the statutory Code of Practice on Litter and Refuse (COPLAR) timetable:

  • High intensity of use – half a day (This means by 6pm if reported before 1pm or by 1pm the next day if reported between 1pm and 6pm the previous day)
  • Medium intensity of use – one day (This means by 6pm the following day)
  • Low intensity of use – 14 days
  • Special circumstances – 28 days (or as soon is reasonably practicable)

Sharps

  • Chester, Ellesmere Port and Northwich: seven days a week 24 hours: within one hour of incident reported

Graffiti

  • Chester, Ellesmere Port and Northwich
  • Offensive within 24 hours of incident reported
  • Non-offensive added to routine work

Fly-posting

  • Chester and Northwich: is removed on route
  • Ellesmere Port: as requested by Planning

Complaints

Litter

  • Chester & Northwich: responded to within 48 hours
  • Ellesmere: responded to within 24 hours

Dog fouling/dead animals/hazardous waste

  • All – 24 hours

Over-flowing bin

  • All – 24 hours

Seasonal

Detritus (leaf/blossom fall)

  • Ellesmere Port: additional resource
  • Chester: overtime
  • Northwich: routing

Tourist areas/schools/events